Frequently Asked Questions

• What will be discussed in the diabetes and you sessions?

  Diabetes and You courses are delivered by trained diabetes educators and the course is delivered over 3 x 90-minute sessions which include:

  1. Diabetes and You – this session covers what diabetes is, the difference between type 1 and type 2 diabetes, the signs, symptoms, and complications of diabetes. We also give an overview of diabetes medication as well as talking about what care to expect.
  2. Diabetes, lifestyle and you – this session looks at lifestyle changes and how they can help you better manage your diabetes. We discuss the importance of physical activity, sleep, stress and alcohol reduction and smoking cessation. We also do an introduction to healthy eating and lots of signposting to support organisations and local healthy living activities.
  3. Diabetes, food and you – in this session we discuss eating well, focussing on the different food group and which foods impact on blood glucose. We also look at food labelling, portion control and hidden sugars.

• WHO TO CONTACT IF I AM BATTLING TO BOOK A COURSE OR HAVE FURTHER QUESTIONS?

  Please contact Beth Wheeler on caja.wheeler@nhs.net or 07881 257452

• How do I join a virtual microsoft teams course?

  In your email confirmation and reminder email you will receive a microsoft teams link which you click on to join the course. Please look under event description and click on the link which says Click here to join the meeting

  Please note: This will be the same link for all the sessions.

  If you have not used Teams before it is a Microsoft programme that you can access via computer, laptop, tablet or mobile phone.  If you chose to download the app for your phone or desktop it is completely free and simply requires an email address to install on computer.  Directions are below to help you.

  Computer / Laptop Users -

   In your email invite, select Click here to join the meeting. You will then get to a screen on your web browser with three choices:  

           1.  Download the Windows app: Download the Teams desktop app

           2.  Continue on this browser: Join a Teams meeting on the web.

           3. Open your Teams app: If you already have the Teams app, go right to your meeting.

  You can click Continue on this browser which will take you to the Meeting Now page (without having to create a team account).  On here you can enter your name which will appear in the meeting as well as adjust the settings for your camera and microphone. Don’t worry about the video / sound, we will talk you through this when we start.

   Mobile Phone / Tablet Users –

  • If you are using a mobile phone or tablet to join the meeting you will need to download the app.  It is free and takes very little time to do. Go to the app store or google play store and download the Microsoft teams app.  Do not sign up for an account. If you already have a Teams account (eg, for work), please ensure you are logged out of the app before starting the group session.  This will ensure that your contact information is not visible to everyone on the call.
  • 10 minutes before the group session is due to start open the email and click on the link that says ‘Click here to join the meeting’.
  • If you are using this on a phone, it may trigger your phone to ask you if it is okay to open the link the Teams app, press ‘Allow’.
  • Press ‘Join as a guest’.
  • Type in your first name, then press ‘Join Meeting’.
  • When the Educators are ready to start the group session they will let you into the meeting.

• How do I keep updated with new diabetes support options?

  We encourage you to join our Diabetes and You Facebook group to keep up to date with the latest diabetes research, local healthy living initiatives, refresher courses and the opportunity to support one another.

   Please use the following link to join or search Facebook for  ‘Diabetes and You Cornwall'

  https://www.facebook.com/groups/966829294877123

• Which course should I attend?

  If you are newly diagnosed (in the past year) with type two diabetes and aged 40+ then please book into the Diabetes and You (face to face course) or the Diabetes and You ( Virtual course).

   

  If you are newly diagnosed (in the past year) with type two diabetes and aged between 18 - 39 years then please book into the Diabetes in the Young (virtual course).

   

  If you are living with type 2 diabetes and/or have already attended a Diabetes and You or similar course then please book into the Diabetes and You Refresher course.

  
  
  We do know that there are people living with type 2 diabetes that have not had the opportunity to attend any diabetes education and feel that they need more support to manage their diabetes. If this is you and you would like more than just the refresher course, feel free to book into one of the the Diabetes and You (face to face course) or the Diabetes and You ( Virtual course).

• Will I be able to cancel the course?

  Yes, you can cancel or amend your booking up to 24 hours before.

• Can I bring someone along to the course?

  Yes, you can bring a family member or friend for support.

• Do I need to attend all the sessions of the course?

  Yes we highly recommend attending all sessions as each session covers a different topic on diabetes self-management and builds on the information from the previous session.  

• Why should I attend a Diabetes Education session?

  It can feel overwhelming to have a diabetes diagnosis and there is a lot to learn in order to manage your condition. Attending a Diabetes and You course can help you to develop the knowledge, skills and confidence to successfully self-manage your condition and lead a full and active life. You will meet other people with Diabetes and have the opportunity to ask questions and learn about the local support options available.